1. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer secure payments through Google pay and other UPI’sl for a seamless checkout experience.

2. WHY AM I NOT GETTING ANY COD OPTION ON THE PAYMENT PAGE?

If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

3. WHAT IF MY ORDER IS UNDELIVERED?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate reshipping for the product

1. What is Faadu's shipping policy?

We strive to process and ship orders within 1-3 business days. Shipping times may vary based on your location and the shipping method selected during checkout. Orders in India, once shipped, are typically delivered in 7-8 business days in metros, and 10-12 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

2. How can I track my order?

Once your order is shipped, we will provide a tracking number via email. You can use this tracking number to monitor the status and location of your package. If you have any concerns about your order, feel free to contact us on hello@faadu.shop

1. What is Faadu's return and exchange policy?

We want you to love your Faadu purchase! If for any reason you are not satisfied, we accept returns and exchanges within 3 days of delivery. Please visit our  Return and Exchange Policy for more details on how to initiate a return or exchange

• Exchanges are only applicable if a wrong size has been ordered, on the same product within a period of 3 days from the date of receiving the product. The shipping cost has to be borne by the customer.
• Exchange will be provided only in cases where the product is damaged when received. 
• As we do not have our own delivery service we rely on delivery partners like BlueDart, Delivery, DTDC, etc 
• In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. 
• If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on hello@faadu.shop

1. What does "Faadu" mean?

Faadu is a colloquial Hindi slang that translates to "awesome" or "amazing." It embodies our

brand's commitment to delivering high-quality, exceptional clothing that stands out and resonates with our customers.

2. How can I place an order on Faadu.shop?

Ordering from Faadu.shop is easy! Simply browse our website, select the items you love,

choose your preferred size, and click "Add to Cart." Once you're ready, proceed to checkout,

provide the necessary details, and complete the payment to place your order.

3. How do I know my size? 

To find the perfect size, refer to our Size Chart available on each product page. It provides detailed measurements to help you choose the right fit for your body type. 

4. How can I stay updated on Faadu's latest collections and promotions? 

Stay in the loop by subscribing to our newsletter. You can also follow us on our social media channels ( Facebook, Instagram, Twitter ) to get the latest updates on new releases, sales, and promotions.