Returns and Refunds
Last Updated: 20th July, 2023
Welcome to FAADU, an online clothing e-commerce store operated by Armoks Media Private Limited. We strive to provide you with the best shopping experience possible. In the event that you are not completely satisfied with your purchase, this Returns & Refunds Policy outlines the process and conditions for returns and refunds.
- Return Eligibility:
a. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 2 days of delivery. We will arrange for a return or exchange at no additional cost to you.
b. Incorrect Product: If you receive the wrong product, please notify us within 2 days of delivery. We will arrange for the correct product to be shipped to you, and you may be required to return the incorrect product.
c. Size Exchange: If you ordered the wrong size and would like to exchange the product for a different size, please contact us within 2 days of delivery. The product must be unworn, unwashed, and in its original condition with all tags and packaging intact.
- Non-Returnable Items:
Certain products are not eligible for returns or exchanges due to hygiene reasons or other restrictions. These items include but are not limited to:
- Customized or personalized products
- Return Process:
a. Initiation: To initiate a return, please contact our customer support team through [email/phone] with your order number and a detailed explanation of the reason for the return. We will guide you through the return process and provide you with a return authorization if eligible.
b. Packaging: Pack the product securely in its original packaging, ensuring that all tags, labels, and accessories are intact. Include a copy of the original invoice or order confirmation with the returned product.
c. Return Shipping: For damaged, defective, or incorrect products, we will provide you with a prepaid shipping label. For size exchanges or other eligible returns, you may be responsible for return shipping costs.
d. Return Address: Ship the package to the return address provided by our customer support team. Please ensure that the package is adequately protected during transit.
- Refund Policy:
a. Eligibility: Once we receive the returned product and inspect it for compliance with our return policy, we will process your refund or exchange.
b. Refund Method: Refunds for eligible returns will be issued using the original payment method used during the purchase. Please allow 4-7 business days for the refund to be reflected in your account.
c. Exclusions: Shipping fees and any applicable customs duties, taxes, or import fees are non-refundable.
- Contact Us:
If you have any questions or concerns about our Returns & Refunds Policy or need assistance with a return, please contact us at: email@example.com
Thank you for shopping with FAADU. We appreciate your trust in our products and services.
Our team was handpicked for their understanding of materials, process and passion for fashion. Whenever you are browsing our site and are in doubt about something, we are always willing to share our deep knowledge and understanding of our makers, their craft and any technical assistance related to website. The most commonly asked questions are covered in our FAQ.If you have any specific questions please do not hesitate to contact us by writing us an email at firstname.lastname@example.org or messaging our customer services team on below chat option.