Shipping Policy

Last Updated: 20th July, 2023

Welcome to FAADU, an online clothing e-commerce store operated by Armoks Media Private Limited. This Shipping Policy outlines the details of our shipping process and the terms related to the delivery of products purchased on FAADU. By placing an order with us, you agree to the terms and conditions mentioned in this policy.

1. Shipping Methods:

We offer various shipping methods to deliver your orders. We shall select the best shipping method on your behalf to deliver the goods.

2. Shipping Regions:

FAADU ships to addresses within India. Please ensure that the shipping address provided during the checkout process is accurate and complete. We do not ship to P.O. boxes or APO/FPO addresses.

3. Order Processing Time:

After receiving your order, we aim to process it promptly. Order processing time may vary based on product availability and order volume. Generally, we process and ship orders within 3-5 business days from the date of order placement. Please note that the processing time does not include weekends or public holidays.

4. Shipping Time:

The shipping time refers to the period it takes for the products to reach your specified delivery address from our fulfillment center. The shipping time may vary depending on the shipping method chosen during checkout and your location. Estimated shipping times will be displayed during the checkout process.

Please note that shipping times are only estimates, and actual delivery times may vary due to unforeseen circumstances, such as customs delays, weather conditions, or other factors beyond our control.

5. Shipping Fees:

Shipping fees are calculated based on the total weight of the products in your order, the shipping method selected, and the destination address. The shipping charges will be displayed during the checkout process before you complete your purchase.

We may offer free shipping on qualifying orders or promotional offers. The eligibility for free shipping will be clearly stated on the website or during the checkout process.

6. Order Tracking:

Once your order is shipped, we will provide you with a tracking number via email or on your account page. You can use this tracking number to monitor the status and estimated delivery date of your package.

7. Delivery:

Delivery will be made to the address provided during the order process. It is essential to ensure that the delivery address is accurate and complete. If there are any changes or updates to your delivery address after placing the order, please contact us immediately.

Upon delivery, please inspect the package for any visible signs of damage. If you notice any damage to the packaging or products, please notify the delivery personnel and inform us promptly.

8. Non-Delivery:

In the event that a package cannot be delivered due to an incorrect or incomplete address provided by the customer, refusal of the package, or failure to claim the package from the courier company, the customer will be responsible for any additional shipping charges incurred for the package's return and re-shipment.

9. Order Cancellation and Address Changes:

Once an order is shipped, it cannot be canceled or modified. This includes changes to the delivery address. If you need to make changes or have concerns about your order, please contact our customer support team as soon as possible after placing the order.

10. Contact Us:

If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact us at: support@faadu.shop

Thank you for shopping with FAADU. We hope you enjoy your purchases!